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From: Thomas Keeley (City of Ottawa, Canada)  
Subject: Handhelds Date: 5/16/2017 2:11:18 PM
We have been using AutoCite handheld units for almost two years now. We have found that the number of tickets previously cancelled due to handwriting error has been eliminated. Therefore, productivity has increased. An overall productivity increase has been noted as a result of the speed with which officers can now issue tickets. They are by far, from our experience, a much superior method of issuing parking violations.