1107 Superior Street, Oak Park, IL 60302
Tel: (708) 445-1761 E-mail Address: buxtonw@prodigy.net
CAREER OBJECTIVE
To successfully meet the challenges of personal development by applying leadership responsibilities which contribute to business growth and improved customer satisfaction. Customer satisfaction remains my highest priority and primary objective. This approach has meant that I must maintain a high degree of flexibility and be able to deal effectively with ambiguities. I have received high marks from my customers, seniors, peers and subordinates in these arenas.
SUMMARY OF EXPERIENCE
· Developed a department-wide technology infrastructure plan for the Memphis-Shelby County Health Department to enable the successful deployment of information technology services.
· Strategically applied innovative information technology solutions to business opportunities in Government and private sector industries.
· Conducted executive presentations for information technology services in Australia, Canada, Mexico and the United States.
· Successfully planned, organized, executed and managed system development, maintenance and implementation projects in Mainframe and Client/Server platform technologies.
Principal
Consultant, CIO Services (Multiple platforms and industries)
Senior Business Analyst, Chicago Parking (Client/Server systems)
Account Manager, Indianapolis Parking (Client/Server systems)
Project Leader/Manager (Mainframe & Client/Server systems)
Project Leader/Analyst (Mainframe systems)
EDP Consultant (Mainframe systems)
Programmer; Chief Programmer (Mainframe systems)
Programmer (Mainframe systems)
Education
Humber College of Applied Arts & Technology Toronto, Ontario, Canada
Computer Programming and Business Systems Diploma (Honours)
· Managed $1,200,000 annual revenue account for more than 2 years and increased billings by more than $60,000 while keeping expenses within the allowable 5% variance
· Interviewed and selected team members for system implementation projects that resulted in cohesive project team units that met project objectives and increased client satisfaction level
· Coordinated vendor responsibilities and provided line-of-business consulting expertise to a business consortium in order to secure a contract for a $160,000,000 project
· Applied win-win strategies to finalize contract negotiations with client and sub-contractor in order to maintain smooth project operations
· Established successful alliances with independent service providers in order to develop and present unified marketing strategies that focus on the strengths of the alliance partners
· Managed development of proposals in response to requests for proposals (RFPs), requests for information (RFIs) and requests for quotes (RFQs)
· Successfully completed projects with active participation from clients and sub-contractors so that client requirements are met while observing contractor cost restraints
· Conducted demonstrations of application software system and innovative solution concepts at international conventions and client sites
· Managed the development, training and country-wide deployment of systems life cycle guidelines to ensure improvement of individual employee proficiency and productivity
· Identified, confirmed and signed new business opportunities with existing clients
Business Analysis and Problem Solving
· Reviewed and analyzed systems documentation to determine level of year 2000 preparedness and present recommendations for Y2K readiness
· Determined business requirements and designed effectively responsive business solutions in order to meet clients business objectives
· Improved system efficiencies by reassigning personnel based upon skills sets and business operations needs
· Applied root cause analysis to identify root problems and present appropriate permanent and temporary fixes
· Evaluated implementation procedures to determine gaps in process flow and barriers to success
· Developed and published procedures manuals to satisfy the need for documentation of procedures and promote system and business process maintainability
· Built and improved customer relations by maintaining a degree of flexibility that fostered trust and dependability
· Directed exploration of the use of advanced technology for meeting clients’ future challenges while satisfying current business requirements
· Assisted clients in identifying, documenting and presenting system anomalies to third-party vendors in order to minimize operations interruptions and enhance communication between all parties
· Responded positively to staff requests to provide thought leadership in a mentoring program by assisting junior staff to identify new areas of opportunity for career development and providing a forum to hear and present staff issues and concerns
· Operating Environment: IBM 43XX, 3090MVS/XA, OS/MVS, Windows NT, Windows 95/98
· Languages: COBOL, JCL, PL/1, Fortran IV, Easytrieve Plus, Assembler
· Development Tools: MS Word, Excel, MS Project, PowerPoint, Visio, PacBase, IMS
· Methodologies: EDS proprietary Systems Life Cycle Methodology, Total Quality Management, SEI Maturity Model